I had been running for banks since young, due to parent's company. Need to do a lot banking when it comes to receiving payment or giving payment to suppliers.
In case of confusing i will write in short point form:
- My dad received a cash cheque and need to be cash withdraw at Maybank Jalan Ipoh.
- To avoid danger criminals out there, dad decided to do transfer from Maybank to company account RHB.
- On Tuesday 10am at the bank, my dad request money must be transfer into account on the same day 3pm.
- When we try to withdraw money from RHB on 3pm, we realize maybank bank teller accidentally did wrong timing transfer, the money said to be reach on 7pm (bank already closed.)
- FFFFFFFFUuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuu!
- The next day is Deepavali, we decided to withdraw the money again on Thursday.
- We made a few cheque payments to suppliers. But strangely bank account was on short Thursday morning.
- The money from Maybank didn't reach.
- Called maybank, the manager said its non of their business cause once they released the money its not their problem. (WTF?)
- After checking from RHB, RHB staff told us maybank staff key-in wrong info in the bank system. (They wrote IC number into account number column.)
- Rushed to Maybank at Jalan Ipoh, they realized the money was return to their bank and release the cash money back to us. Some more the maybank manager bluff me, said don't know what's wrong with RHB. She said they have no problem at all cause the customer copy slip's info are all correct. (Actually they did mistake on 2nd system key-in cause the counter teller don't have the authority.)
- She's being too naive, she thought that i have no experience with bank at all.
- I called to maybank main branch and complain.
After the incident, I had been so exhausted that i kept doing mistakes on my job.
P/S: If my dad wasn't around, i would have make them cry and apologize to me when we collect the money back from maybank.
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